We currently ship across all EU countries. More regions coming soon!

As we work with our partners PostNL, Fedex, UPS, and DHL, we strive to provide you with the fastest possible delivery. Once your order is shipped, you will receive an email confirmation and a separate email with the tracking number. Below you can find an estimated shipping time for your country.

• The Netherlands, Belgium, Luxembourg: 2-3 working days.
• Other European countries: 2-5 working days.

Of course, in exceptional cases, shipping times may vary depending on the country and customs processing times, holidays, climate and natural disasters etc.

Our online store offers a hassle-free return and exchange policy. You can return or exchange any eligible items within 14 days of the delivery date, provided they are in their original, unused condition with all tags and packaging intact. To initiate a return or exchange, please contact our customer support team through our website or email, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or an error has been made on our part.

Absolutely. We partner only with brands committed to ethical practices and sustainable production.

Contact us within a maximum of 2 hours of placing the order, and we’ll do our best to make changes before it ships.

Once an order ships, you will have to follow the normal return policy, once you receive the product.

• Every product on our store is available and ready to ship. The product you see is the product you get. We sync inventory in real-time and confirm every order before it ships.

• We partner directly with verified distributors from Belgium, Luxembourg and The Netherlands in order to ensure perfume item is 100% authentic.

• Monterri is built with transparency, trust, and long-term relationships in mind. You can reach us anytime, and we’re here to assist even after you’ve received your order.
  
  

We're always one message away — and we mean real people, not robots or AI. Our team personally replies to every message, so you’ll always get a human answer that actually helps. You can contact us via email or chat, and we respond fast.